The District presently owns and operates all utility systems within the District. The systems include wastewater collection and treatment system, a reclaimed water distribution system, an electric generation and distribution system, a solid waste collection and transfer system, a solid waste recycling collections and disposal system, a potable water production and distribution system, a natural gas distribution system, a high temperature hot water system, and a chilled water system. By contract, Reedy Creek Energy Services operates these systems on behalf of the District.
Rates for the individual systems are established at public hearings held by the Board of Supervisors of the District; usually held during the month of September each year.
For information on how to obtain utility services within the District, please see the following Utility Request Fact Sheet brochure (PDF).
To submit a request for service, please use the following form. Utility Service Request Form (PDF)
| Emergencies | Phone Number |
|---|---|
| Contact the Energy Control Center 24 Hours a Day, 7 Days a Week | (407) 824-4185 |
| Non-Emergencies | |
| Director of Utility Operations | (407) 824-4121 |
| Utility Services – New Service | (407) 824-4965 |
| Customer Service and Billing | (407) 824-0001 |
| Survey/Mapping/As-Builts | (407) 824-5992 |
| Entry and Outage Permits | (407) 824-5981 |
| WDW Environmental Permit Office – Potable, Reclaimed and Wastewater Permits | (407) 390-5214 |
| Utility Locates | (407) 824-5992 |
| Utility Operations | |
| Electrical Systems | (407) 824-6441 |
| Chilled Water/Hot Water (Epcot) | (407) 560-4559 |
| Chilled Water (Studios) | (407) 560-4559 |
| Chilled Water/Hot Water (North Service Area) | (407) 824-4543 |
| Natural Gas | (407) 560-6050 |
| Potable Water/Reclaimed Water | (407) 824-4841 |
| Wastewater Treatment | (407) 824-7447 |
| Wastewater Collection/Transmission | (407) 824-5282 |
| Solid Waste/Recycling | (407) 824-4415 |
| Environmental Compliance | (407) 824-1248 |
