The District presently owns and operates all utility systems within the District. The systems include wastewater collection and treatment system, a reclaimed water distribution system, an electric generation and distribution system, a solid waste collection and transfer system, a solid waste recycling collections and disposal system, a potable water production and distribution system, a natural gas distribution system, a high temperature hot water system, and a chilled water system. By contract, Reedy Creek Energy Services operates these systems on behalf of the District.

Rates for the individual systems are established at public hearings held by the Board of Supervisors of the District; usually held during the month of September each year.

For information on how to obtain utility services within the District, please see the following Utility Request Fact Sheet brochure (PDF).

To submit a request for service, please use the following form. Utility Service Request Form (PDF)

Emergencies
Contact the Energy Control Center 24 Hours a Day, 7 Days a Week (407) 824-4185
Director of Utility Operations (407) 824-4248
Utility Services – New Service (407) 824-4123
Customer Service and Billing (407) 824-4913
Survey/Mapping/As-Builts (407) 560-7118
Entry and Outage Permits
WDW Environmental Permit Office – Potable, Reclaimed and Wastewater Permits (407) 390-5214
Utility Locates (407) 560-6539

Utility & Operations Engineering Operations
Electrical Systems (407) 824-4194 (407) 824-6441
High-Temp/Chilled Water (EPCOT) (407) 824-4943 (407) 560-4559
(NSA) (407) 824-4943 (407) 824-4543
Natural Gas (407) 824-4943 (407) 560-6050
Potable Water (407) 824-4846 (407) 824-4841
Wastewater/Composting/
Reclaimed Water
(407) 824-4846 (407) 824-7447
Solid Waste/Recycling (407) 824-4846 (407) 824-4415
Energy Management (407) 824-7577
Project Management (407) 824-4176
Recycling Programs (407) 824-7425
Environmental Compliance (407) 824-4393