POSTING DATE: October 25, 2017
CLOSING DATE: November 17, 2017
CLASSIFICATION: Assistant Supervisor – Parking Operations (Salary Non-Exempt)
HOURS: Rotating shifts; full-time. Including but not limited to 3rd-shift hours. Must be acceptable to On-Call and Holidays.
This position will assist the Parking Operation Deputy Manager and Supervisor with the overall department’s operational performance, which includes and are not limited to the following areas: Horticulture, Facilities Maintenance, Fleet Maintenance, and Janitorial Services of the Parking Structures and Pedestrian Bridges. This position will have direct responsibility for the Parking Structure operation and will provide direct supervision, guidance for the operation and will assume full responsibility when the Deputy Manager or Supervisor of the Parking Structure operation are not available. In the absence of the Deputy Manager or Supervisor, is the liaison between Disney Springs operations and the Orange Sheriff’s office as it relates to event coordination, safety, and issues that may arise within and outside the parking structures.
- High school education plus some additional training in a business, leadership, or customer service discipline.
- 3-5 of experience in a customer service environment with at least one year of supervisory responsibility in a customer service discipline preferred.
- MOT certification must be obtained within 90 days of employment.
- Rotating shifts; full time; including but not limited to 3rd-shift hours. Must be acceptable to On-Call and Holidays.
- Regular, dependable attendance required.
- Direct & oversee parking personnel and contractors. Ensure that contract labor is onsite and stationed on appropriate decks. Ensure all staff and contractors adhere to RCID policies and procedures.
- Assist team members to ensure that parking structure maintenance is performed as scheduled and that mechanical equipment including elevators, escalators, lights, HVAC systems, EMS and Parking Guidance System (PGS) are in working order. Report issues with plumbing, janitorial, or other problems within the structure.
- Ensure safety equipment is available and in proper locales.
- Make adjustments to traffic flow in the garages as needed to accommodate special circumstances.
- Respond to emergencies or troubling circumstances by guests. Provide assistance and call for responders as needed.
- Coordinate and interface with partners and Sheriff’s personnel. Recommend filing trespass, suspicious behavior or other charges as circumstances dictate.
- Train staff and contractors to provide excellent guest services. Ensure that personnel give directions, monitor and respond to call boxes, assist to locate vehicles, call for key or mechanical assistance, and provide other courtesy services as needed.
- Act as first responder to elevator entrapments prior to arrival of Emergency Services responders, as required.
- Attend training sessions as required and maintain currency in RCID training requirements and certifications.
- File reports and other documentation as prescribed.
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
- Perform other related duties as assigned.
The following requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job and is not intended to be inclusive. Reasonable accommodation(s) may be made to enable individuals with disabilities, as defined by law, to perform any essential functions.
- Must possess a valid Florida State Driver’s license and maintain eligibility under the District’s commercial vehicle program.
- While performing the duties of this job, an employee is regularly required to sit, stand, walk, touch, speak, hear, and see. An employee is occasionally required to bend, kneel, reach, twist, carry, climb, push and pull.
- An employee must lift and/or move small articles and occasionally lift objects up to 20 pounds.
- An employee must demonstrate fine motor skills and to be able to operate vehicles and other equipment.
- An employee is occasionally required to work in heat, cold and wet/damp conditions and to navigate uneven and/or outdoor terrain.
- Certain positions may require work above ground or in enclosed spaces.
- Certain positions may have requirements of 50 pounds maximum lifting with frequent lift/carry up to 20 pounds.
- Positions requiring strength demands in the Heavy and/or Very Heavy category have detailed physical performance analyses available for review.
Starting pay ranges from $812 to $1083 per week; FRS Retirement, fitness center, great medical and other perks.